Frequently Asked Questions

La livraison par la poste st facturée 7,90 chf.
Nous vous offrons la livraison en Suisse dès 89 chf de commande.

Nous utilsons uniquement des natériaux recyclables pour l'envoi.

You will receive your order within 2 to 3 business days. We work with Swiss Post. If you are concerned about your package being stolen, please choose a delivery option with signature.

Of course! Contact us by email and we will get back to you as soon as possible to help you.

Please contact us at cocooning@cocooning.ch and we will find a quick solution.

Unfortunately, once the order has been confirmed, it is no longer possible to add a promotional code. Contact us and we will find a solution with you cocooning@cocooning.ch

You have 14 days from receipt of your package to return it. We accept unopened products in their original packaging and in perfect condition.

First, send an email to cocooning@cocooning.ch with your order number, then return the package to:
Cocooning Shop Sàrl
Route de Chavornay 33
1372 Bavois – Switzerland

Shipping costs are at your expense. Upon receipt of your package, we will process a refund or exchange.

Have a question for us?

If you haven't found an answer to your question, don't hesitate to contact us!

Our contact details

  • Cocooning Nature SA, Route de Chavornay 33, 1372 Bavois Switzerland
  • 021 882 14 16
  • nature@cocooning.ch