GENERAL TERMS AND CONDITIONS OF SALE

1. General

The general terms and conditions of sale described below apply to all products and services sold exclusively through the E-Commerce site of Cocooning Shops Sarl. They define the rights and obligations of the parties.
Cocooning Shops Sarl reserves the right to modify the content and form of these general terms and conditions of sale at any time.

Company contact details:

Cocooning Shops Sàrl
Route de Chavornay 33
CH-1372 Bavois
Switzerland
Tel: +41 21.882.14.16

nature@cocooning.ch www.cocooning.ch

VAT CHE -115.840.423

2. Products

The products visible on the E-Commerce site and the stock status displayed in real time on the site are provided for information purposes only and do not constitute offers on the part of Cocooning Shops Sarl.

Cocooning Shops Sarl is committed to making the necessary efforts to ensure that the photographic representation of the products and services offered for sale on the E-Commerce site is as faithful to reality as possible. However, given the way these products are presented on the Internet, it is possible that the customer's perception of the photographic representation of the products may not correspond exactly to the products themselves.

3. Personal data

Cocooning Shops Sarl is committed to respecting the confidentiality of personal data provided by customers on the E-Commerce site and to processing it in accordance with legal obligations.

Cocooning Shops transmits personal data to third parties only to the extent that it is essential for the proper execution of the Order.

No data will be transmitted to third parties for commercial purposes.

Customer data may be used by the internal departments of Cocooning Shops Sarl:

- For order processing, deliveries and invoicing

- To obtain your feedback in order to improve our products and services

The customer is given the option to refuse the sending of invitation emails or commercial communications by Cocooning Shops Sarl during their first registration. This functionality remains modifiable at any time by unsubscribing from the newsletter.

The customer agrees to provide the personal information necessary for the management of their order (delivery and invoicing). This information must be correct, valid and up to date. The information relating to their identification and password must be kept secret by the customer.

4. Sales process

4.1. Orders

Once the desired product is selected, it is placed in the "shopping cart" via the "Add to cart" button. The customer can then continue selecting items, modify their shopping cart, or continue the order process and pay.
Validation of the order by the customer constitutes acceptance of the general terms and conditions of sale.
Once the order is validated and paid for, the customer receives order confirmation information via email.

4.2. Prices

The prices mentioned per item on the E-Commerce site are indicated inclusive of all taxes and excluding preparation or logistics shipping costs. The shipping costs for the order will be indicated before final validation of the order.
Cocooning Shops Sarl reserves the right to modify the prices and other costs displayed on the E-Commerce site at any time without notice. However, products will be billed to the customer on the basis of the rates in effect at the time of order validation.

4.3. Product representation

Cocooning Shops Sarl is committed to making the necessary efforts to ensure that the photographic representation of the products and services offered for sale on the E-Commerce site is as faithful to reality as possible. However, given the way these products are presented on the Internet, it is possible that the customer's perception of the photographic representation of the products may not correspond exactly to the products themselves.

4.4. Secure payments

For payment of the order, the following are accepted:

- Visa
- Mastercard
- American Express
- Postfinance
- Klarna

Payment for purchases is made on the secure banking or postal servers of Cocooning Shops Sarl's partners, as mentioned above. This means that no banking or postal information concerning the Customer passes through the Cocooning Shops Sarl sites. Payment by bank or postal card is therefore perfectly secure.

The order will be recorded and validated as soon as payment is accepted by the payment system chosen by the Customer. Their Order will be validated and their card debited automatically at the time the Order is recorded.

The Customer must imperatively fill out the registration form offered on the Website before being able to validate an order. The Customer's credit card or Postcard details are encrypted using the SSL (Secure Socket Layer) protocol and never pass through the network in clear text. Payment of the advance is made directly to the bank or Post Office. The card number is not sent to Cocooning Shops Sarl.

There is no minimum order, excluding shipping costs.

4.6. Delivery

Shipping costs are calculated at the end of the order, according to the weight, volume and rates of the carrier in charge of delivery. They are borne by the customer if the amount of the products chosen in the order is less than CHF 89.- in Switzerland, and will therefore be billed at CHF 7.90 for Switzerland.

Cocooning Shops Sarl ensures the shipment of goods sold via the E-Commerce site in Switzerland. The products and/or services will be sent to the delivery address that the customer indicated during the ordering process.

From the time of the order and confirmation of payment, the delivery times, given for information purposes, are as follows:

- 3 to 5 working days for Switzerland

In the event of a temporary out-of-stock situation, Cocooning Shops Sarl undertakes to deliver the missing item as soon as possible or to propose a replacement solution.

4.8. Returns, withdrawal and refund

From the time the product is received by the customer, they have a right of withdrawal, i.e., a period of 14 days to return the delivered product, with return costs being their responsibility. Only products purchased through the E-Commerce site and returned with their individual protective film or packaging intact (unopened and in their original packaging) can be refunded.

The procedure to follow is as follows:

- The customer sends an email to cocooning@cocooning.ch to make a return request

- The customer returns their merchandise at their own expense to the following address:

Cocooning Shops Sarl
Route de Chavornay 33
1372 Bavois

Switzerland

The product must be complete, correctly protected, in its original packaging, with the individual protective film or packaging intact (unopened), and accompanied by any accessories.

The product must be accompanied by:

- The order number

- The name of the person returning the order

The product is checked by the internal departments of Cocooning Shops, who will determine whether or not to approve the refund, in particular by verifying that the product has been returned complete and in a condition suitable for re-sale, as provided for by the right of withdrawal.

If the merchandise meets the return requirements, it may be refunded or exchanged

If the merchandise does not meet the return requirements, it will be sent back to the customer, who will not be able to obtain a refund.

5. Applicable law

These general terms and conditions of sale, as well as any sale to which they apply, are subject to Swiss law. Any dispute arising from, or in connection with, these general terms and conditions of sale or any sale to which they apply, shall be settled according to Swiss law, whether the dispute is of a contractual or tortious nature, or based on another clause. The application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. The exclusive place of jurisdiction is Lausanne.

6. Original text

The general terms and conditions of Cocooning Shops Sarl are written in French and German. In case of contradiction, the French version shall prevail.